WOW Provocraft sure take customer services seriously !!
I told them about my problem with mats not lasting very well and that I have been through 12 mats since I got my cricut machine in March. They were fab and just said they can replace up to 6 of them but need a US address to send them to.
I gave them Listers address in VA a week ago and WOW! he has received them already!!
hopefully I should have them in time to get playing with my new Cartridge in September.
I'm absolutely gobsmacked at this Service! If that was a UK company they would have insisted on seeing receipts and asked me to return the faulty mats first- but no messing about with Provocraft.
WELL they have definitely won my loyalty!! I would recommend them to anyone.
They have me totally hooked on Cricut and Cuttlebug products!